User Stories

Wondering how SMS could benefit your business?

From health and beauty to education and retail, our customers have had success using SMS to communicate across a range of industries. Check out these real life customer examples for a bit of inspiration!

BEAUTY & FITNESS

Reducing no-shows with SMS

A hairdressing chain approached SMSGlobal to automate their current booking system – they were concerned that staff were spending hours rescheduling missed or forgotten appointments, and were looking for a quick and efficient way of confirming upcoming bookings.

The solution was simple – by scheduling daily SMS reminders to customers with appointments the following day, they cut their no-show rate in half. Clients were encouraged to text back to confirm their attendance, with their replies arriving at a dedicated number set up by SMSGlobal and pushed to the email inbox of each salon.

BEAUTY & FITNESS

Reducing no-shows with SMS

A client in the healthcare industry was looking for a new solution for managing rostering. Sending availability requests via email was only reflecting a 25% response rate; as recipients were often too busy to respond during work hours and calling nurses individually had become a tedious and time-consuming task.

our client was able to send a daily SMS burst to all part-time nurses in their database, assessing their interest and availability for selected short-notice jobs. Daily job notifications are sent out using a shared pool number provided by SMSGlobal, which allows for a two-way workflow, enabling nurses to respond instantly to confirm availability. Voila!

BEAUTY & FITNESS

Reducing no-shows with SMS

A hairdressing chain approached SMSGlobal to automate their current booking system – they were concerned that staff were spending hours rescheduling missed or forgotten appointments, and were looking for a quick and efficient way of confirming upcoming bookings.

The solution was simple – by scheduling daily SMS reminders to customers with appointments the following day, they cut their no-show rate in half. Clients were encouraged to text back to confirm their attendance, with their replies arriving at a dedicated number set up by SMSGlobal and pushed to the email inbox of each salon.